Careers

Interested in joining our team? Check out the positions available below, fill out our application, and upload your resume and we’ll be in touch!

Why Work For HIG?

Our culture is defined by the way we treat each other. At HIG, it’s not just about what you have and what you can do, but it’s also about who you are. We pride ourselves in creating a strong work-family environment.  We also pride ourselves on the amount of coffee we collectively drink. So if you’re looking to work hard, play hard, and drink lots of coffee, then Higher Information Group is the place for you as we are always on the lookout for new talent to join one of our six divisions. Whether your career journey is just starting or you’re simply looking for a change, applying with us is your first step toward the career you want at a place you’ll love!

Why Work For HIG?

Our culture is defined by the way we treat each other. At HIG, it’s not just about what you have and what you can do, but it’s also about who you are. We pride ourselves in creating a strong work-family environment.  We also pride ourselves on the amount of coffee we collectively drink. So if you’re looking to work hard, play hard, and drink lots of coffee, then Higher Information Group is the place for you as we are always on the lookout for new talent to join one of our six divisions. Whether your career journey is just starting or you’re simply looking for a change, applying with us is your first step toward the career you want at a place you’ll love!

Open Positions

READING - OUTSIDE SALES CONSULTANT

Higher Information Group is seeking dynamic Entry Level Territory B2B Sales Representatives in Central PA to join our TEAM. Higher Information Group is committed to our own people as we are to our customers, acknowledging that our success is a direct result of your qualities. We continue to strengthen our TEAM by hiring individuals who possess 1-2 years of sales experience, have a keen interest in selling and prefers a fast paced environment.

Recognized as One of The Best Places to Work in PA in 2017, we offer many business solutions to our customers, including Business Equipment, IT Services, Web Design, Document Storage, Shredding and most recently Higher Information Group purchased a mailing house in York, PA.

The successful candidate will conduct B2B sales in a specific territory enabling you to build relationships with your customers.

As a leader in our business, Your Success is our Goal which is why we provide a comprehensive training program to assist in learning our products/services.

We offer a base salary + commission, Benefits, 401K Plan and Paid Time Off.

If you are interested in joining our TEAM, please visit our website: www.higherinfogroup.com or feel free to reach out to me at: sgraham@higherinfogroup.com

Higher Information Group is an Equal Opportunity Employer

Delivering The Future.Now

PHILADELPHIA - OUTSIDE SALES CONSULTANT

Higher Information Group is seeking dynamic Entry Level Territory B2B Sales Representatives in PHILADELPHIA to join our TEAM. Higher Information Group is committed to our own people as we are to our customers, acknowledging that our success is a direct result of your qualities. We continue to strengthen our TEAM by hiring individuals who possess 1-2 years of sales experience, have a keen interest in selling and prefers a fast paced environment.

Recognized as One of The Best Places to Work in PA in 2017, we offer many business solutions to our customers, including Business Equipment, IT Services, Web Design, Document Storage, Shredding and most recently Higher Information Group purchased a mailing house in York, PA.

The successful candidate will conduct B2B sales in a specific territory enabling you to build relationships with your customers.

As a leader in our business, Your Success is our Goal which is why we provide a comprehensive training program to assist in learning our products/services.

We offer a base salary + commission, Benefits, 401K Plan and Paid Time Off.

If you are interested in joining our TEAM, please visit our website: www.higherinfogroup.com or feel free to reach out to me at: sgraham@higherinfogroup.com OR 717/652-3310 Ext.1067

Higher Information Group is an Equal Opportunity Employer

Delivering The Future.Now

HELP DESK TECHNICIAN- TIER 1

Higher Information Group is seeking an Help Desk Technician that will work with our IT Team. As a leader in our business, Your Success is our Goal which is why we are looking for YOU! The successful individual must have Active Directory experience but not limited to user creation, deletion, permissions and password resets.

We continue to strengthen our TEAM by hiring individuals who have at least two years of Help Desk experience, strong problem solving skills and able to troubleshoot hardware/software issues. Strong oral and written communication skills are a must.

If you possess the job requirements and would enjoy working with a great TEAM of individuals, you should consider applying for this position.

Responsibilities:

  • Identify and document calls related to desktops, laptops, mobile devices and user productivity applications such as Microsoft Office Service Toshiba copier related to helpdesk questions including but not limited to driver updates, driver installation, scan to file and email
  • Create/Track tickets related to issue, escalations and resolutions
  • Perform maintenance of client computers based on a check list
  • Document changes made to computers or infrastructure
  • Provide remote support and resolution of problems pertaining to client PCs, laptops, scanners, printers, copiers, and cell phones 

Higher Information Group is an Equal Opportunity Employer

 

 

 

MID-LEVEL HELP DESK TECHNICIAN

 

Job Description

Higher Information Group is seeking a Mid-Level Help Desk Technician for our Harrisburg Office. The successful candidate will be responsible for providing technical support to Tier 1 Help Desk Technicians and escalating tickets to an engineer when necessary.

Experience Supporting & Troubleshooting Windows 7 Pro & Windows 10 Pro in Business Environments.

This includes but is not limited to:

  • Installing Windows
  • Configuring Bit Locker
  • Isolating, Troubleshooting, & Resolving operating system problems
  • Installing and Troubleshooting Microsoft Office Suite
  • Troubleshooting UAC & Permission Issues
  • Configuring & Supporting Devices & Device Drivers
  • Implementing Windows in an Enterprise Environment (Active Directory, Group Policy, Redirected Profiles, etc.…)

Experience Supporting & Troubleshooting common server roles in Windows Server 2008, 2012 & SBS (2016 is a plus)

  • This includes but is not limited to Active Directory – Create and manage Active Directory users and computers
  • DNS – Create and Manage DNS Records
  • DHCP – Troubleshoot & Manage DHCP Role
  • RRAS – Troubleshoot & Manage VPN Connections, User Creation, etc.
  • Print Services – Troubleshoot & Manage Print Services
  • File Services – Troubleshoot and Manage Shares and Permissions
  • Remote Desktop Services – Troubleshoot & Manage Remote Desktop Services

It would be helpful if the following skills or certifications were possessed:

  • Experience Configuring or Troubleshooting VoIP phone systems
  • Cisco CCENT or CCNA
  • Comptia A+
  • Comptia Network+
  • Comptia Security+
  • Microsoft MCP
  • Microsoft MCSA

Job Requirements

  • A minimum of 5+ years of experience (degree, work experience, relevant certifications)
  • Possess world class customer service skills
  • Excellent Troubleshooting Skills – strong analytical, problem solving, and decision-making skills
  • Ability to work independently with minimal supervision
  • Show initiative and act independently to solve problems
  • Must be able to learn and support new and fast changing technologies
  • Well-developed verbal and written communication skills
  • Familiarity with Windows 7, 8, 8.1, 10
  • Familiarity with Windows Server 2008, 2012, SBS, (2016 is a plus)
  • Familiarity with MacOS 10.6 +
  • Familiarity with setting up Exchange on Apple IOS or Andriod Devices
  • Thorough understanding of LAN and WAN technologies
  • Networking Experience – understanding of OSI Model & how to troubleshoot network problems.
  • Thorough knowledge of computer systems and it’s components
  • Hands on experiencing working on computer hardware
  • Hands on experiencing working on server hardware
  • Basic knowledge of virtualization (VMware would be nice)

Higher Information Group is an Equal Opportunity Employer

 

 

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