JOB SUMMARY:

The Help Desk Technician will work with our IT Team on a wide range of projects, such as network and hardware configurations, hardware and software deployment.

JOB DUTIES AND RESPONSIBILITIES:

  • Manage Active Directory including but not limited to user creation, deletion, permissions, and password resets
  • Ensure prompt response and escalation for all system outages/issues, providing updates to management and end users
  • New computer configuration
  • Identify and document calls related to desktops, laptops, mobile devices and user productivity applications such as Microsoft Office
  • Service Toshiba copier related to helpdesk questions including but not limited to driver updates, driver installation, scan to file and scan to email
  • Create/Track tickets related to issue, escalations, and resolutions
  • Perform maintenance of client computers based on a check list
  • Document changes made to computers or infrastructure
  • Provide remote support and resolution of problems pertaining to client PCs, laptops, scanners, printers, copiers, and cell phones
  • Facilitates trouble shooting with third party vendors
  • Low level troubleshooting of networking including methods such as ping, trace route, nslook up and telnt
  • REQUIREMENTS:
  • HS Diploma or Equivalent
  • Two Year Degree from a Technical School or College
  • Help Desk experience preferred
  • Able to troubleshoot hardware/software issues
  • Strong problem solving skills
  • Excellent oral and written communication skills
  • Other duties as assigned
  • Higher Information is an Equal Opportunity Employer

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