IT Managed Services

We focus on managing your IT so you can focus on managing your business.

IT Managed Services

There’s a reason IT is one of the most outsourced operations! You and your team can’t be expected to be experts in every area of IT and all of the complex challenges that fall under the IT umbrella. We’ll work with you to understand your business, become a trusted extension of your team and implement comprehensive processes that are built to suit your needs!

Support Desk

Boost productivity while you minimize downtime and frustration. The team of experts assigned to your account will understand your operations and your users to ensure swift resolutions to issues. We offer a variety of support desk service levels to align with the needs of your business.

Cloud Collaboration

The best cloud-based business productivity applications such as Microsoft Office 365, Proofpoint, and Datto SaaS in packages that are flexible and scalable.

IT Infrastructure

Best-in-class endpoint, server and network hardware deployed by certified engineers to optimize your infrastructure for performance.

Business Continuity & Disaster Recovery

Hybrid cloud and cloud back-up solutions to assure files, databases and applications are stored off-site as part of your business continuity, disaster recovery and data protection strategy.

Minimize Downtime

Ask about proactive monitoring, maintenance and management plus our responsive support desk!

Security

HIG can provide you with advanced security options to protect your company, employees, and clients with Hikvision video surveillance cameras, providing you with video footage of any events occurring on your premises, deterring criminal activities and increasing productivity.

Voice Over IP (VOIP)

Increase office efficiency while saving money, raising productivity levels and reducing overhead costs with our robust Voice over IP solutions, allowing you to communicate across all of your devices, so you will never miss a message or meeting again.

Higher Managed IT Services
Team Leaders

Providing industry leading IT expertise.

Chris Bomberger

Chris Bomberger

vCTO & Director of Solutions Architecture

Chris regularly attends video game and comic conventions in various locations in search of games to add to his growing cartridge collection. He recently attended PAX East convention, which consists of a vast display of retro video games and board games.

Aaron Schaffhauser

Aaron Schaffhauser

Integration Support Manager

Aaron, a Veteran of the US Marines, graduated from IUP with a degree in Management Information Systems and has 17 years of experience in IT. He enjoys fishing and doing fun stuff with family and friends.
Marc Victor

Marc Victor

Project Services Manager, Network

Marc is more machine than man now after having a steel rod installed after he broke his arm in an arm wrestling competition. He has several screws and plates installed all throughout his body, a few from his time of zipping around at 80MPH on his sports motorbike.
Ethan Eppleman

Ethan Eppleman

Project Services Manager, Enterprise

For the last five years Ethan has volunteered at a gaming convention known as RTX in Austin, Texas. Before getting heavy into gaming cons, he spent a lot of time collecting Pokémon and Magic the Gathering cards. To date, he lost 80lbs. on his weight loss journey.
Mike Noel

Mike Noel

Project Services Team Lead, Security

Mike has two kids and a third one on the way with his wife, Megan, that he met at Higher Information Group. He coaches his younger son’s football team and his other son’s baseball team. His high school career includes playing football with HIG’s own Casey Milligan.

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