Helpdesk Support

We offer a level for everyone with our Helpdesk Support plans by customizing the services to fit the needs of your business. Our technicians will work to solve your issues minus unexpected expenses.

Helpdesk Support

Submitting a ticket digitally will provide our Helpdesk team with the imperative information needed to help resolve your issues or requests in the most efficient manner. You can also email Helpdesk. If you already know your Teamviewer ID, please place it in the Ticket Description.

 

Support Line

844.CALL.HIG (844-225-5444)

Please note emergency calls placed between the hours of, 7:00 PM and 6:30 AM, will be prompted to leave a message with your contact information and a brief description of the issue.

1. Please download Teamviewer

2. Our IT staff will walk you through the process to get your Remote Session started.

Please do not submit Teamviewer Chat messages when trying to submit a HelpDesk Ticket.

Send an email to Helpdesk instead.

Submit a Helpdesk Ticket

Having some technical difficulties? Contact our support team today and we'll get you up and running!

BRONZE

Unlimited end-user helpdesk support, 4 hour response time by phone (M-F 6:30am-7pm EST), unlimited Microsoft Office product support, and staff education for hardware and software.

Starting at $25 per computer.

Silver

All Bronze package features, unlimited end-user support for mobile devices, onsite support after remote diagnostic, software licensing, system inventory and asset management.

Starting at $38 per computer.

Gold

All Silver package features, hardware replacement, standardize workstations, proactive remote maintenance, Windows & security updates, Defragment drives, general CPU clean-up.

Starting at $45 per computer.

Platinum

All Gold package features and Unlimited phone, remote, and on-site support for projects less than 4 hours: networking equipment, critical network and server services monitoring.

Starting at $60 per computer.

BRONZE

Unlimited end-user helpdesk phone and remote support for workstations, 4 hour response time by phone (Monday-Friday 6:30am-7pm EST) unlimited Microsoft Office product support (Word, Excel, etc.) and staff education for hardware and software.

Starting at $25 per computer.

Silver

All Bronze package features, unlimited end-user helpdesk support for mobile devices (Android, iPhones, or Windows), onsite support after remote diagnostic, software licensing, management, and compliance, and System inventory and asset management.

Starting at $38 per computer.

Gold

A Silver package features, outdated hardware replacement, standardize workstations, proactive remote maintenance, review and install Windows & security updates, Review startup programs, Defragment drives, memory and CPU usage, Browser and Registry.

Starting at $45 per computer.

Platinum

All Gold package features and Unlimited phone, remote, and on-site support for projects less than 4 hours: Servers, Networking Equipment (Switches, Routers, and Firewalls), Critical network and server services monitoring, internet connectivity monitoring.

Starting at $60 per computer.

Request a Quote

Connect with one of our experts for more details on how we can meet the needs of your growing business.

Pin It on Pinterest

Share This