Why You Need VoIP

Jan 9, 2017 | IT Services

Let’s break down how Voice over IP Solutions (VoIP) can empower, improve and streamline your business with services and benefits unparalleled by traditional phones.

What is VoIP?

Voice Over IPVoice over Internet Protocol (VoIP) technology refers to a series of transmissions capabilities that make communication over the Internet possible. VoIP converts voice vibrations to compressed digital signals that translate to Internet Protocol (IP) packets. If the user has a regular telephone, these packets are transmitted and converted to a regular telephone signal. VoIP allows computer users and businesses to make telephone calls from a desktop computer equipped with a VoIP phone. This enables you to access services and benefits unparalleled by traditional telephones.

Higher Information Group’s Voice over IP Solutions can provide you with extensive communication features that allow you to experience robust call control delivered over affordable broadband service using pulsar360-managed carrier service. Other features include:

  • Priority Alerting
  • DND
  • Call Queuing
  • Call Transfer
  • Paging & Auto Answer
  • Web call me
  • Call waiting & call timer
  • Local 3-way conference
  • Music on hold
  • Call recording
  • Intercom with auto-answer
  • Set your ringtone
  • Voicemail to Email
  • Call forwarding
  • Nine call lines
  • Day/Night control

Disaster Recovery

Our disaster recovery solutions include multiple levels of redundancy, so if your location fails to receive calls, we offer automated rerouting of calls between geographically diverse sites connected to our network, or to a designated off-site number allowing you to maintain receipt of inbound calls in the event of a power failure. Our hosted PBX solution is the best line of defense in the chance you lose your ability to work from your existing location by merely sending your employees to a remote location to work from our hosted PBX with a computer softphone, headset, and internet connectivity.

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Whether it’s physical or digital, we can provide a protected location to store all of your information including storage on our servers for off-site backups and provide you with secure access.


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